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Troubleshooting: Loading Videos (Elementary)
Troubleshooting: Loading Videos (Elementary)

Find out how to address an error that prevents videos from loading properly

Gareth Gebhardt avatar
Written by Gareth Gebhardt
Updated over a week ago

When loading our embedded videos from the Ready-to-Go Lesson Slides, you may see the error message: "Unable to play video. Error:5."

To address this, make sure that your browser is set to allow third-party cookies. When cookies are being blocked by your browser, you'll likely see this message in the address bar:

To correct this, click on the "cookies blocked" message and toggle the setting to allow third-party cookies:

Once cookies have been enabled, refresh the page and the videos will be available!

Still have questions? Contact our team at to learn more!

CodeHS Elementary Curriculum is included with an Elementary License. If you believe you should have access to the Elementary Portal, please reach out to your Customer Success Manager or send an email to

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