Teachers Can Reset your Account

If you can't access your account, your teacher can update your password. You can also view helpful troubleshooting tips below.

Troubleshooting Tips

Issue: Can't Sign In with Username and Password

If you can't sign in with your username and password, try signing in with Google.

If your class uses Google Classroom or if your account was created with a Google email, your will be able to sign in if you click the Log in with Google button:

Image showing Log in with Google button

If that doesn’t solve the problem, you can always click the Forgot Password button to try to reset your password, and retry logging in with your username or email.

Issue: Logging in with Google Goes to the Wrong Account

If you are using Chrome, the browser can become associated with your Google Account, which will automatically log you in to CodeHS.

You can solve this by signing out of the Google Account from the browser. You can do this by clicking the three dots on the top right and hitting the Settings button. From there, you should be able to Sign Off, and remove your Google Account from the browser.

Accessing Chrome Settings by clicking the three dots in the upper right corner of the browser

One way to prevent this is to use incognito tabs when you sign on to CodeHS. You can access incognito browsers by clicking the three dots on the top right of the Chrome browser, and click New Incognito Window.

Please note that some schools disable incognito browsing on the network, so if this doesn’t seem to exist, it’s most likely because your school disabled that feature.

Still have questions? Ask your teacher!

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