This article is meant to help you brainstorm reasons for why your students might not be able to sign in to their accounts on CodeHS. Here are a couple of common issues that students experience when trying to sign in:

1. Student can’t sign in using username and password:

If a student is trying to type in their username and password, and are unable to log in to their account, have them try signing in with Google. If you or your students created accounts with Google Classroom or with a Google email, your students will only be able to sign in if they click the Sign in with Google button. 

If that doesn’t solve the problem, students can always click the Forgot Password button to try to reset their password, and retry logging in with their username.

2. Students click Log-in with Google, and sign in to a different student account:

If students are using Chrome, sometimes they associate the browser with their Google Account, which will automatically log them in to CodeHS even if another student is trying to log in.

One way to avoid this is to have students use incognito tabs when they sign on to CodeHS so that their Google accounts don’t associate with the browser when they sign off. Students can access incognito browsers by clicking the three dots on the top right of the Chrome browser, and click New Incognito Window. Please note that some schools disable incognito browsing on the network, so if this doesn’t seem to exist, it’s most likely because your school disabled that feature. 

Another solution to this problem is to have students log their Google Account from the browser. Students can do this by clicking the three dots on the top right and hitting the Settings button. From there, they should be able to Sign Off, and remove their Google Account from the browser.

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