Our team may require more information to properly diagnose and resolve an issue. In the event that our team is unable to replicate an issue, we may request a screenshot of the browser's console window or a copy of the console log. This information can help us better understand any underlying issues quickly to get you and your students back to using CodeHS smoothly.
Please feel free to contact and send this information to our Support team at support@codehs.com.
Opening the Console in Google Chrome
Click the three dots next to your profile icon
Select More Tools > Developer Tools
Navigate to the Console tab in the Developer Tools window
Take a screenshot of the console output
Saving the Console Log in Google Chrome
Saving the console log may help our team diagnose issues that occur when navigating between certain pages or performing certain actions on the site. This will display a more complete view of the console output.
Click on the gear icon in the second row of the Developer Tools window
Check the box labeled Preserve log
Right click in the console > select "Save As" > save a local copy of the log file to your computer
Opening the Console in Mozilla Firefox
Click the hamburger menu in the top right of the browser window
Select More Tools > Web Developer Tools
Navigate to the Console tab in the Web Developer Tools window
Take a screenshot of the console output
Saving the Console Log in Mozilla Firefox
Click on the gear icon in the second row of the Web Developer Tools window
Check the row labeled Persist Logs
Right click on any of the console messages > select "Save all Messages to File" > save a local copy of the log file to your computer
Still have questions? Contact our team at support@codehs.com to learn more!