Skip to main content
Opening Your JavaScript Console

Use the data logged in the JavaScript Developer Console to help our support team diagnose and troubleshoot issues

Jeremy Keeshin avatar
Written by Jeremy Keeshin
Updated over 5 months ago

Every now and then, our Support team needs a little extra information in order to properly diagnose and resolve an issue with our site. It doesn't happen often, but if we're not able to reproduce an issue on our side, we may ask you or your student to take a screenshot of their browser's console window or send a copy of the Console log. This contains some extra data that can help us get to the bottom of any possible issues that much faster. 

Opening the Console in Google Chrome

  1. Click the three dots next to your profile picture

  2. Choose More Tools > Developer Tools

  3. By default, Elements will be selected in the window that opens. Be sure to click Console to show the JS Console.

  4. Take a screenshot and send it to support@codehs.com

GIF demonstrating how to open the Console using Google Chrome

Saving the Console Log in Google Chrome

Sometimes it may be necessary to have a more complete view of the JavaScript Console, especially if you're noticing issues when navigating between pages or performing certain actions on the site. In this case, saving the Console log is helpful.

To save the Console Log in Google Chrome:

  1. Click the Console Settings gear icon on the second row

  2. Check Preserve Console log

  3. Right click > Save As > Save a copy of the log

  4. Send the .log file to support@codehs.com

Photo showing how to save the Console Logs in Google Chrome
GIF demonstrating how to save the console logs in google chrome

Opening the Console in Mozilla Firefox

  1. Under the Tools menu, choose Web Developer > Web Developer Tools

  2. Take a screenshot and send it to support@codehs.com 

animated .gif showing how to find the developer console in Firefox

Saving the Console Log in Mozilla Firefox

  1. Click the gear icon in the upper right-hand corner of the Console

  2. Check Persist logs

  3. Right Click > Export Visible Messages To > File > Save

  4. Send the .txt file to support@codehs.com

Screenshot of the JavaScript Console Settings in Firefox
GIF demonstrating how to save logs to your computer from mozilla firefox


Still have questions? Contact our team at hello@codehs.com!

Did this answer your question?