Every now and then, our Support team needs a little extra information in order to properly diagnose and resolve an issue with our site. It doesn't happen often, but if we're not able to reproduce an issue on our side, we may ask you or your student to take a screenshot of their browser's console window or send a copy of the Console log. This contains some extra data that can help us get to the bottom of any possible issues that much faster.
Opening the Console in Google Chrome
Click the three dots next to your profile picture
Choose More Tools > Developer Tools
By default, Elements will be selected in the window that opens. Be sure to click Console to show the JS Console.
Take a screenshot and send it to support@codehs.com
Saving the Console Log in Google Chrome
Sometimes it may be necessary to have a more complete view of the JavaScript Console, especially if you're noticing issues when navigating between pages or performing certain actions on the site. In this case, saving the Console log is helpful.
To save the Console Log in Google Chrome:
Click the Console Settings gear icon on the second row
Check Preserve Console log
Right click > Save As > Save a copy of the log
Send the
.logfile to support@codehs.com
Opening the Console in Mozilla Firefox
Under the Tools menu, choose Web Developer > Web Developer Tools
Take a screenshot and send it to support@codehs.com
Saving the Console Log in Mozilla Firefox
Click the gear icon in the upper right-hand corner of the Console
Check Persist logs
Right Click > Export Visible Messages To > File > Save
Send the
.txtfile to support@codehs.com
Still have questions? Contact our team at hello@codehs.com!