Skip to main content
All CollectionsLearn MoreTroubleshooting Guides
Saving Your Network Data
Saving Your Network Data

How to save network data to help our engineers troubleshoot and diagnose slow page load times and other issues

Zach Galant avatar
Written by Zach Galant
Updated over 3 months ago

There are many factors that affect load times for CodeHS, including your schools' network settings. CodeHS support might ask you to save your network data so our engineers can analyze the specifics of your experience.

Here's how to save your network's data for us to inspect, in Chrome, and Firefox:

Google Chrome

  1. Navigate to the CodeHS page where the problem is occurring

  2. In the top menu bar of Chrome, select View->Developer->Developer Tools. This opens a console of developer tools that give additional data about browsing.

  3. From the bottom panel, select Network.

  4. Press the Record button in the top left of the Network tab to enable recording. If it's red, it is recording.

  5. Check the box to Preserve log.

  6. Refresh the page and reproduce whatever actions were slow.

  7. After you're finished, right click anywhere on the list of requests in the network tab, select Save as HAR with Content, and save the file to your computer.

  8. Email your .har file to the email address we provide.

Here are images showing what it looks like in action:

Accessing Developer Tools

view menu is in the top bar, go to developer, and then developer tools

Viewing the Network Tab

Screenshot highlighting the Network tab in Chrome Developer Tools

Enabling Recording, checking Preserve log

Screenshot highlighting Recording button and the Preserve Log box to check

Saving the .har file

Screenshot highlighting how to Save all as HAR with content

Firefox

  1. Navigate to the CodeHS page where the problem is occurring

  2. In the top menu bar of Firefox, select Tools->Web Developer->Network. This opens a console of developer tools that give additional data about browsing.

  3. Refresh the page and reproduce whatever actions were slow.

  4. After you're finished, right click anywhere on the list of requests in the network tab, select Save All as HAR, and save the file to your computer.

  5. Email your .har file to the email address we provide.

Here's what that looks like in Firefox:

Screenshot showing navigation to Tools > Web Developer > Network

screenshot highlighting the Save All as HAR option when right-clicking in Firefox

Still have questions? Contact our team at hello@codehs.com to learn more!

Did this answer your question?