This article provides troubleshooting steps for common issues encountered when using CodeHS with Google Classroom, such as login problems, missing students in rosters, grade passback errors, and permission settings.
Troubleshooting Login Issues
If students are having trouble logging into CodeHS with Google Classroom, these steps can help resolve the most common issues.
Hard Reload and Clear Browser Cache
Some students may be seeing a cached version of the page, and these steps will force the browser to re-download items and reload:
Press Control+F5 (Windows) or Command+Shift+R (Mac) to initiate a hard reload
Clear the browser cache. Use the links below for instructions based on the browser:
Enabling Cookies
Ensure that cookies are enabled for codehs.com. Students should select “Always Allow” to avoid login issues.
Attempt to Login After Troubleshooting
Have students try logging in after completing the previous troubleshooting steps. If the issue persists, try the following:
Use Incognito Mode: Log in using a private/incognito window
Try a Different Browser: Switch to another browser (e.g., Chrome, Firefox, Safari, Edge)
If login issues continue, please contact our support team at support@codehs.com.
Troubleshooting Students Not Appearing In CodeHS Roster
If students aren't appearing in your CodeHS Section's Roster but are present in your Google Classroom, it's likely due to the Google Classroom sharing permissions. Follow these steps to update your Google permissions:
Navigate to your Section's Settings page:
Find the Section in CodeHS where you're experiencing the student roster issue.
Click on the Settings tool to access the configuration options.
Disconnect from Google Classroom:
On your Section's Settings page, click Disconnect from Google Classroom.
Remove CodeHS from Google's Third-Party Connections:
Go to your Google Third Party Apps settings.
Find CodeHS in the list of connected applications.
Remove CodeHS from your connections. This ensures a clean slate for the reconnection.
Reconnect CodeHS to Google Classroom:
Return to your CodeHS Section's Settings page.
Click Connect To Google Classroom.
You will be prompted to configure permissions access. Ensure all permissions are enabled on this page.
⚠️ This is crucial for CodeHS to correctly import your student roster.
Troubleshooting “Class Code Required” for Google Classroom Login
Sections made with Google Classroom do not have a Class Code. If students are prompted to enter a class code from Google Classroom when trying to join a CodeHS section, follow these steps:
Click "Sign In With Google" at codehs.com/login
Select Student
Click "Not in a class?"
Select "Free"
Troubleshooting Grade Passback
If students’ grades or assignments aren't appearing in Google Classroom, this may be caused by incomplete Google Classroom permissions. Have the student follow these steps to set up their permissions:
Accepting Google Classroom Permissions
To enable Grade Passback for a student:
Visit this link https://codehs.com/student/setup_google_classroom
Follow the prompts to allow submitting permissions to CodeHS
💡 Note: Ensure Pop-ups are enabled in your browser in order for the permissions prompt to appear.
Checking Permission Status
To see which students’ have enabled the permissions requirement:
Navigate to the Google Classroom App
Open the Roster tool to view student permission statuses
To learn more, visit: Using the Google Classroom App
Still have questions? Contact our team at hello@codehs.com to learn more!